FAQs

• What are the prices and availability times for each type of data?

  Please refer to the " Historical Data Available Data Period."

• What are the rights or regulations for data subscription applicants?

  Please refer to the " Online purchase terms.”

• How is the applicant's personal information used, and what are the related regulations or protections?

  Please refer to the " Personal Data Consent Notice."

• When will I start downloading data after purchasing ?

  Once your payment is received, you will be notified by email after the purchased data is ready. It may takes at least 7 working days.

• May I know the data content and format before purchasing?

  Yes, for all the data products we provided, you can preview the relevant data information including Product details, Start Date, Period, and Sample on each product’s webpage.

• Accepted Payment Methods for International Customers

  TAIFEX E-Data Shop accepts following payment options, including credit cards and international wire transfers.

   

  Credit Card

  • Visa, MasterCard and JCB are available for use.
  • You will receive an email if the payment is accepted.

  International Wire Transfer

  • Choose “Other” as the payment method.
  • Email [email protected] to inform us that you will pay via an international wire transfer.
  • Please remit the exact amount and prepay all transferring fees (Details of charge: OUR), and keep your receipt for further checking.
  • Details for an International Wire Transfer:
    • Account Name: TAIWAN FUTURES EXCHANGE
    • Swift Code: ICBCTWTP030
    • Account Number: 03009008030
    • Bank: INTERNATIONAL COMMERCIAL BANK OF CHINA SOUTH TAIPEI BRANCH
    • Bank Address: 9-1 ROOSEVELT ROAD, SEC. 2 TAIPEI TAIWAN R.O.C

• How do I do in case of cancelling order after purchasing?

  Please sign in and then click “Orders” in “Member Area” to cancel before remittance or transferring.

• Contacts for help

  Please email [email protected] if there are any further questions.